Frequently asked questions

Getting Started

What is QiSites?

QiSites is a simple, customizable, turnkey website system for acupuncturists. We provide elegant, mobile and tablet-friendly website themes, prewritten acupuncture education materials, stock images, and easy-to-use website editing tools so you can update your website anytime. A free domain name is included (or use a domain you own), along with fully managed cloud hosting, and reliable technical support. There's no long-term contract — you can cancel your website anytime, no questions asked.

When will my website be ready?

Your website will be ready within 1 business day. If you already have a domain name, you'll have to map it to our servers to activate your website (we can help you).

Can I work offline until I'm ready to go public?

Yes, you can choose to place your website in password protected mode. Your visitors will see a "Coming Soon" message.

I already have a website. Can I switch to QiSites without any downtime?

Yes. If you have an existing website we can facilitate your transition by setting you up with a temporary domain name. This will allow you to work on your new website while temporarily keeping your existing website up and running. When you are ready for your new website to go live, we can help you make a seamless transition. Contact support for details.

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Hosting and Domain Name

What is a domain name?

Your domain name is your website address. Example:

How much does a domain name cost?

Your website package includes a free domain name registration.

What domain name should I choose?

Your domain name is an important decision, so we have some advice.

Can I change the spelling of my domain name?

Unfortunately the spelling of a domain name can't be changed, but we can register a new domain for a $20 fee.

Can I keep my domain name if I cancel my website?

Yes, your domain name belongs to you. Just contact support to request a Domain Transfer.

What if I already have a domain name?

Great, you'll just need to map your domain to our servers by pointing to our nameservers. We can help you!

Can I transfer my domain registration to QiSites?

Yes, we accept inbound transfers of .com, .net, .org, and .info domains. Please note the pointing to our nameservers does not transfer the registration automatically.

How much does website hosting cost?

Your website package includes fully managed cloud hosting and 3GB of cloud storage to upload documents and photos.

Can I have email addresses with my domain name?

Yes, you can configure HIPAA compliant email via Google Apps. Or if you need a forwarding address for marketing purposes, we can configure up to 5 forwarding addresses at no extra charge.

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Pages and Content

Can I customize my website?

Definitely, we make it easy to create and edit web pages and blog posts. You're free to express your ideas in your own words and images.

Is there prewritten content?

Yes. We know you're busy, which is why we provide prewritten pages with all the essential content an acupuncturist's website needs. The prewritten pages are:

  • Welcome
  • About
  • Services
    • Acupuncture
    • Chinese Herbs
    • Other Therapies (moxa, cupping, tui na & qigong)
  • New Patients
    • What to Expect
    • Your First Visit
    • Conditions We Treat
  • Contact Form

How do I edit my website?

We provide user-friendly website editing tools that work right inside your web browser. There's no software to install. You'll be able to create pages and blog posts, edit your text, add links, embed photos and videos, upload images and documents, even perform search engine optimization. Entering text and applying basic formatting is similar to using an email program.

How many pages can my website have?

You can create as many pages as you want. It's easy. Organizing your navigation menu is easy too, with our simple drag and drop organizer.

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Popular Features

Search Engine Optimization

Search engine optimization (SEO) improves your website's visibility in search engines to make it easier for people to find you.


We offer a fully integrated, easy to use blogging engine that you can enable with a single click.

Mobile-Friendly & Responsive

Our templates are mobile-optimized so visitors on iPhone, Android, and other smartphones see a streamlined design that downloads quickly on cellular networks. And with responsive design, your website can adapt to various screen sizes so it will look great on any device.

Upload Client Forms (e.g. your intake form)

You can upload forms and other documents in PDF format (recommended) or other common formats such as Word or Excel.

Upload Photos

You can upload photos in any web-ready format (.jpg, .png, .gif). We give you enough storage space for thousands of images. We also provide a image library of beautiful stock photos for you to use on your website at no cost.

Add Videos

You can embed videos hosted on YouTube, Vimeo, and most other video hosting services right into your web pages.

Add a Google Map

You can embed a Google map or MapQuest map into any page on your website.

Social Media Plugins

We offer built in links for FaceBook, Twitter, Yelp, YouTube, LinkedIn, Instagram, Pinterest, and Google+. We also support various embedded social media widgets.

Online Appointment Booking

We are compatible with all of the major online scheduling applications, including Genbook, FullSlate, and BookFresh. We will be happy to help you integrate your booking widget into your website.

E-commerce Shopping Cart

For simple e-commerce you can add PayPal buttons to your site. For a fully featured online store you can add the popular and powerful Ecwid cart widget. We will be happy help you install the Ecwid widget.

Website Analytics

You can add Google Analytics tracking code to your website to gather detailed statistics about your website traffic and keywords. Add Google Webmaster Tools for an even more detailed analysis.

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Webmaster Support

Is there tech support?

Yes. QiSites is very easy to use, so you'll be able to do most things by yourself. But if you get stuck, just email us for help. You'll get a response within 1 business day (usually in just a few hours). We can answer basic website questions, assist you in learning the website editing tools, and resolve any technical issues with your website or your domain name. Please note that support is via email only — we don't offer phone support.

I'm not great with computers. Is QiSites a good choice for me?

Yes! We've designed the QiSites website editing tools to be remarkably easy to use. To see how it works, take a look at our video tutorials, which demonstrate common tasks like creating new pages, adding photos and uploading an intake form. And if you get stuck, you can always email us for help.

I have some 3rd party code. Can you add it to my website?

HTML source code for things like Google Maps, Youtube videos, and PayPal buttons can be added to your site through the HTML source tool in the website editor, but if you'd like help just ask!

I have a logo. Can you add it to my website?

Yes, we can integrate your logo into the top banner area of your website at no extra charge.

Can you customize my website's colors?

Our themes come in a variety of colors, but we can also make a custom color scheme for you. Customization work is billed at a rate of $120/hour (half hour minimum).

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Technical Requirements

Do I need to install any software?

No. You just need a regular computer with an internet connection and a standard web browser. We support recent versions of Chrome, Firefox, and Safari as well as Internet Explorer 10+.

Can I edit my website from my iPhone/iPad?

Your visitors can use tablets and mobile devices to browse your website (they'll even get an optimized version), but to edit your website you need to use a regular computer and web browser.

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Billing Questions

How does billing work?

Our service works on a monthly subscription basis. Payments are accepted via credit card (Visa, MasterCard, AmericanExpress, Discover). Your credit card will be charged each month on the same day of the month that you signed up. Billing will recur automatically until you cancel your website.

Is there a long-term contract?

No. You can cancel your website instantly at anytime, no questions asked.

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